Introduction › Overview

Overview

This guide provides you with the information you need for a successful CA SDM implementation in your enterprise, including information about how to do the following:

• Plan and prepare for both a new installation and an upgrade
• Install and upgrade all of the necessary product components
• Configure the product components
• Integrate with some CA Technologies products

  Note: This guide does not detail integrations with all CA Technologies products. For detailed information about additional integrations with CA SDM that are not described in this guide, see the CA Unicenter Service Desk Integrations Green Book at http://ca.com/support.

Note: You can find the most current version of the Release Notes, which contain the system requirements, and optional readme file (if available) at http://ca.com/support.