Introduction › Audience

Audience

This guide is intended for anyone who wants to understand how to install, upgrade, and configure CA SDM. The following users may have specific tasks to complete using the information in this guide:

• System administrators and administrators use the information in this guide, and their operating system knowledge to install the product for the first time, upgrade the product from version to version, and configure the product based on your implementation requirements.
• Integrators use the information in this guide, along with their knowledge of CA Technologies products, to integrate CA SDM with some CA Technologies products.

  Note: This guide does not detail integrations with all CA Technologies products. For detailed information about additional integrations with CA SDM that are not described in this guide, see the CA Unicenter Service Desk Integrations Green Book at http://ca.com/support.

• Users, when necessary, can use the information in this guide to install the product and components.

To use the information in this guide, you should have the following:

• A working knowledge of the Windows and/or UNIX operating systems, depending upon your current production environment.
• The ability to perform basic administrative tasks for your operating system.
• Depending on your working environment, you may also need to be familiar with mainframe, mobile devices, and server installations.

Note: Throughout this guide, you will see references to NX_ROOT. The references pertain to the environmental variable containing the installation path of CA SDM. This NX_ROOT variable is set in the NX.env configuration file that is used to set environmental variables for CA SDM.

Example NX_ROOT Definition

@NX_ROOT=C:\Program Files\CA\Service Desk Manager