Establishing Support Structure › Status Transitions and Dependent Attribute Controls › Work with Status Transitions and Dependent Attribute Controls

Work with Status Transitions and Dependent Attribute Controls

To work with status transitions and dependent attribute controls, do the following:

1. On the Administration tab, configure the appropriate tenants, contacts, and roles for your environment.
2. On the Service Desk node, specify a ticket type (Change Order, for example), and select Status.

   The Status List page displays active status codes.

3. Edit the appropriate status code (Acknowledged, for example) and use the controls available on the tabs at the bottom of the ticket's status detail page to do the following:
   • Configure Status Transitions
   • Configure Dependent Attribute Controls

Note: You can configure unique transitions and dependent attribute controls for each ticket type.