Establishing Support Structure › Time Zones › Time Zone Event Triggers

Time Zone Event Triggers

A time zone associated with the service type can constrain event trigger times.

Example: Event Triggers by Time Zone

In this example, a time zone associated with the service type constrains the actual time an event is triggered as follows:

• Work shift is 8:00 a.m. to 5:00 p.m.
• Event delay is three hours
• Current server time is 3:00 p.m.
• Current time in time zone is 12:00 p.m.

The event is triggered today at 6:00 p.m. server time because of the following:

• According to the current server time, two hours remain in the work shift for today (Current time is 3:00 p.m. Work shift ends at 5:00 p.m.).
• According to the current time zone time, five hours are left in the work shift for today (Current time is 12:00 p.m. Work shift ends at 5:00 p.m.).
• The event delay is three hours (12:00 p.m. to 3:00 p.m. time zone time. 3:00 p.m. to 6:00 p.m. server time).

Consequently, the event begins at 6:00 p.m. server time or 3:00 p.m. time zone time.