Establishing Support Structure › Time Zones › Service Type Event Triggers

Service Type Event Triggers

Service types define the events that are triggered after a specified delay time.

Example: Event Triggers by Work Shift Schedule

In this example, a work shift schedule associated with the service type constrains the actual time an event is triggered, as follows:

• Work shift is 8:00 a.m. to 5:00 p.m.
• Event delay is three hours
• Current server time is 3:00 p.m.

The event is triggered tomorrow at 9:00 a.m. server time because of the following:

• According to the current server time, two hours remain in the work shift for today (Current time is 3:00 p.m. Work shift ends at 5:00 p.m.)
• The event delay is three hours. Two hours of this delay are spent in the current day's work shift (3:00 p.m. to 5:00 p.m.). One additional delay hour is carried over to the next day's work shift (8:00 a.m. to 9:00 a.m.)

Consequently, the event begins at 9:00 a.m. the following day.