Defining Business Structure › Multi-Tenancy › How Multi-Tenancy Works › Tenant Information

Tenant Information

You create and update tenants when you install multi-tenancy (in either setup or full enforcement mode). Information maintained for a tenant is similar to the data maintained for Organization, except for the following two attributes:

Logo

Provides a URL to an image file with the logo of the tenant. The logo is shown both on the Tenant Detail page itself, and as a substitute for the CA logo on web forms displayed by a tenant user or showing an object associated with the tenant.

Service Provider

Indicates whether the tenant is the service provider. The service provider tenant is always the first tenant added. When the administrator adds the first tenant, the following occurs:

• The first tenant becomes the service provider. This designation cannot be changed.
• The privileged user (usually ServiceDesk) and all system contacts (such as System_AHD_Generated) are set to belong to the new service provider tenant

  Note: The system user "Administrator" is added in Windows only and is not assigned a tenant. The privileged user must assign a tenant to Administrator manually.