Implementing Policy › Notifications › Survey Notifications

Survey Notifications

For an activity notification, you can define separate survey notification details for tickets, managed surveys, knowledge documents, and knowledge comments and send it to the customer who initiated the activity.

Using survey notifications, you can do the following:

• Specify a new survey or use one of the default survey's available with the product.
• Use notification methods that describe how notification messages are delivered to users.
• Define a survey message for the customer.

When a customer receives notification of a survey, the message body automatically includes a URL that they can access from their web browser to find and fill out the survey form.

An activity log is generated both when a survey notification is sent and when one is received back from a customer.

More information:

Define Survey Notifications