Implementing Policy › Notifications › Configuration Item Notifications › Notify the Primary Contact of a Configuration Item for an Issue Example

Notify the Primary Contact of a Configuration Item for an Issue Example

You can define an activity notification for a primary contact that are sent for a specific CI for a specific CA SDM ticket.

Example: Notify the primary contact of a configuration item for an issue

1. On the Administration tab, browse to Notifications, Activity Notifications.

   The Activity Notification List page appears.

2. Select the Initial Activity Notification from the list.

   The Initial Activity Notification Detail page appears.

3. Select the object type you want to use.
4. On the Notification Rules tab, select the Default Notification Rule link.

   The Default Notification Rule page appears.

5. Select the Default Message Template link and ensure that the Auto Notification option is enabled.
6. Select the Object Contacts tab, and click Update Object Contacts.

   The Object Contact Notification Search page appears.

7. Click Search. A list of object contacts appears.
8. Select CI's Primary Contact from the list on the left, and click the contact selection button (>>).

   The selected item is added to the list on the right.

   You can use the CTRL or SHIFT keys plus the left mouse button to select multiple object contacts. You can add one object for a request and multiple objects for a change order or issue.

   The object contact is in the list on the right.

9. Click OK.
10. Save the notification rule.

    The Object Contacts list displays the selected object contact.

11. Complete the following tasks:
    • On the Service Desk tab, create or update an existing CI.
    • Add the primary contact listed on the Object Contacts tab. The selected object contact appears on the Configuration Items Detail page.
    • Add the CI to the Issue.

When an activity event occurs, the rule is implemented and the condition is evaluated. If the criteria for the condition is met, a notification message that describes the ticket activity is sent to all contacts of the CI associated with this notification rule.