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Severity codes identify the extent of the damage to equipment affected by a request. Severity codes are referenced in requests only; therefore, they apply only to internal and combined service desk models.
Note: Severity is often used as a synonym for priority. Some sites use priority only, ignoring severity altogether. If you want to distinguish between how serious a problem is on a technical level (severity) and how quickly you want it handled (priority), you can use severity and priority codes.
Impact Code values helps to calculate the Incident Priority.
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