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If CA SDM is installed as a migration, the Option classic_sla_processing is turned ON by default, so your SLA processing can continue as before the migration. This continuation gives you time to create appropriate Service Contracts and eventually deactivate classic_sla_processing.
When building Service Contracts, you do not have to create Service Types, Request Areas, or Categories. You can use the Copy button found on the Service Contract detail to copy existing objects to the Contract.
If the previous installation marked the support_lev field as required for any ticket type, this restriction must be removed. The support_lev field still exists, but is not set in the current model so a required field error results with new tickets. This affects the objects Request (cr), Issue (iss) or Change Order (chg).
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