Administering Support Automation › Support Automation Reports

Support Automation Reports

CA Business Intelligence installs a set of predefined Support Automation reports. CA SDM automatically deploys these reports to the BusinessObjects server during the installation.

The Support Automation Administrator and Support Automation Analyst roles can use BusinessObjects InfoView to view detailed and summary information about the following:

• Analyst login metrics
• Assistance Sessions metrics
• Queue entries metrics
• Automated task execution metrics
• Tool usage per ticket category
• Real-time data about end users placed in support queues, active assistance sessions, and active (logged-in) analysts.

Note: For more information about using BusinessObjects InfoView, see the CA Business Intelligence information in the Online Help.