Configuring Auto Assignment › Assignment Controls › Require Assignee and Group Options

Require Assignee and Group Options

Several options are available in Options Manager for controlling the creation of unassigned tickets. These options are global in scope. They affect the creation of all of the indicated ticket types, regardless of whether auto assignment is in effect. If the indicated condition is not satisfied, the new or updated ticket cannot be saved.

The following options control the creation of tickets without an assignee specified:

require_change_assignee

Application: Change Order Mgr

Description: Makes the Assignee field of a change order ticket required

require_issue_assignee

Application: Issue Mgr

Description: Makes the Assignee field of an issue ticket required

require_incident_assignee

Application: Request Mgr

Description: Makes the Assignee field of an incident ticket required

require_problem_assignee

Application: Request Mgr

Description: Makes the Assignee field of a problem ticket required

require_request_assignee

Application: Request Mgr

Description: Makes the Assignee field of a request ticket required

The following options control the creation of tickets without a group specified:

require_change_group

Application: Change Order Mgr

Description: Makes the Group field of a change order ticket required

require_issue_group

Application: Issue Mgr

Description: Makes the Group field of an issue ticket required

require_incident_group

Application: Request Mgr

Description: Makes the Group field of an incident ticket required

require_request_group

Application: Request Mgr

Description: Makes the Group field of a request ticket required

require_problem_group

Application: Request Mgr

Description: Makes the Group field of a problem ticket required