Managing Knowledge › How to Use Documents in the Knowledge Base › Document Publication

Document Publication

After a document has passed through the complete approval process cycle, it can be published. A document that has been published becomes part of the viewable knowledge base on the start date, which is the current date by default. The document is only viewable by groups that have been granted access rights to read it.

When a knowledge document is published, the user is not typically permitted to modify the document unless it is unpublished first, and then modifications can be made. During this time, the knowledge document is offline and unavailable to users. The owner of the document, a knowledge manager, or a system administrator can unpublish the document using the Rework button and the Unpublish check box. Unpublishing a document returns it to draft status. An administrative user can then select the next step in the workflow process.