Predefined Transition Types for Request Status Transitions

The following table describes the predefined transition types for request status transitions:

Note: The Closed Requested status for Requests is the equivalent of the Resolved status for Incidents.

Symbol	Button Text	Form Header Text	Request Status Transition
Accept request resolution button	Accept	Accept Resolution	Close Requested to Closed
Reject request resolution button	Reject	Reject Resolution	Close Requested to Open
Request Closure request button	Request Closure	Request Closure	To Canceled from Open Awaiting End User Response Awaiting Vendor Approval In Progress Acknowledged
Close request button	Close	Close Requested	From In Progress to Closed