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The following table describes the predefined transition types for incident status transitions:
|
Symbol |
Button Text |
Form Header Text |
Incident Status Transition |
|---|---|---|---|
|
Accept incident resolution button |
Accept |
Accept Resolution |
Resolved to Closed |
|
Reject incident resolution button |
Reject |
Reject Resolution |
Resolved to Open |
|
Reject Closure incident button |
Request Closure |
Request Closure |
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