Implementing Policy › Notifications › Notification Methods

Notification Methods

Notification methods describe how notification messages are delivered to users. Notification methods are scripts that are invoked based on activity notifications. The scripts use information supplied as variables to notify personnel or other systems of something that has occurred. For example, you can write a script that sends voice mail to the analyst assigned to a request to indicate that the request has been escalated.

Notification methods can be assigned for each contact record. The system looks up the notification method to use for specific contacts.

The standard notification methods for CA SDM are as follows:

• Email sends messages by electronic mail directly to the recipient through Simple Mail Transport Protocol (SMTP) mail. Messages are also sent to the recipient notification log.
• The notification function sends messages to the recipient notification log that the recipient can access when CA SDM is running.
• Pager email sends email to an address maintained by a paging system provider. The email text typically displays on an alphanumeric pager.

You can also create your own notification methods. For example, you can send a notification to a particular printer for periodic collection or by pager. To create a notification method, create a shell script that includes notification variables, and then enter the new notification method into CA SDM.

Note: For more information about notification methods, see the Implementation Guide.

More information:

Notification Setup Based on Contact Type