Implementing Policy › Notifications › Object Contact Notifications

Object Contact Notifications

Object contact notifications let you notify recipients based on the current value of a field on the ticket. Instead of identifying a person to notify, as in a notification method, you identify an object. For example, you can identify the To field to ensure that notification goes to the person currently identified in the To field, even if the value has changed since the ticket was defined.

To create an object contact notification

1. On the Administration tab, select Notifications, Object Contact Notifications.

   The Object Contact Notification List page appears.

2. Click Create New.

   The Create New Object Contact Notification page appears.

3. Complete the following fields:

   Symbol

   Defines a unique identifier for the object contact notification.

   Status

   Specifies if the object contact notification is active or inactive.

   Object Type

   Displays the name of the object to which the attribute applies.

   Object Attribute Name

   Provides the name of the object contact notification (in the Symbol field) in Majic, which is internal CA code. The attribute name depends on the Object Type selection:

   • If the Object Type is Issue or Workflow Task, the attribute name is assignee, requester, or group; these are the attribute names in the chg objects and they map to fields in the Change_Request tables.
   • If the Object Type is an Issue Activity log, the attribute name must start with the attribute name in the activity log object that links it to a specific instantiation of the chg object. The attribute name could be change_id.group.

   Description

   Describes the object contact notification.

4. Click Save.

   The new object contact notification appears in the Object Contact Notification List when you redisplay the list.

Note: For more information about configuring object contact notifications, see the Online Help.