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Knowledge Management provides users with the following options for retrieving knowledge:
Finds solutions based on categories. In each category, additional subcategories can narrow the search results to a set of solutions that are likely to be most relevant to an issue.
Asks a series of questions to guide the user to possible solutions. The responses lead the individual to a solution that appears to be most relevant.
Provides access to frequently viewed documents that are included in a bookmark list.
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