Managing Knowledge › How to Set Up a Knowledge Base › Knowledge Base Monitoring

Knowledge Base Monitoring

You can monitor the efficiency of the knowledge base using the following reporting tools. These tools let you view statistics on the usefulness of your documents and their effectiveness in solving problems.

Knowledge Report Card

Lists statistics for documents you have created. Each user has an individual Knowledge Report Card.

Web-Based Reports

Displays metrics that describe how knowledge is meeting user needs. Some of the most commonly used features include:

• Listing the most frequently accessed documents.
• Displaying user searches that did not return any results.