Managing Knowledge › How to Set Up a Knowledge Base

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How to Set Up a Knowledge Base

Effective knowledge management consists of more than the development of a large knowledge base. Knowledge management also involves the implementation of processes and procedures for maintaining relevant and accurate content.

To set up a knowledge base, do the following tasks:

  1. Analyze how the knowledge base will be used and the scope of it.
  2. Consider who the customers are and what information they will likely need.
  3. Develop a strategic plan that identifies the potential issues that can result in the need for customer support. The problems you identify can guide you in determining what content must reside in your knowledge base.
  4. Execute the development of your knowledge base. Create, organize, maintain, and secure this data. You can perform all these functions by using Knowledge Management.