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The following configuration options are available for CA SDM integration:
Specifies which CA SDM fields to populate with Knowledge Management information, and whether to overwrite existing information.
Selects the fields to search when you click the Search Knowledge button on a ticket.
Selects the fields to search when you click the Search button on a ticket.
Selects the fields to search when you click the Search button on a ticket.
Selects the fields to search when you click the View Knowledge before Save button on a ticket.
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