Managing Configuration Items › Manage Staged Transactions › How to Use the Web Interface to Update Data in the TWA › Manage Ambiguous CI Transactions

Manage Ambiguous CI Transactions

Review and modify transactions that have ambiguous CI targets before loading the transaction data. You can also resolve CI transactions that do not have a target CI but have identifying attributes for one or more existing CIs. This resolution helps ensure that the appropriate CI is updated and prevents incorrect or inconsistent data from being created.

After you save a single transaction, click the Reconciliation tab for that transaction to verify that there is no ambiguity in its intended target CI. If there is ambiguity, you can specify a target CI. When all data entry is complete, you can simulate loading the data to validate the data and check reconciliation.

For more information about reconciling the data in the TWA, see Review and Modify Inbound Data Using Transaction Work Area (TWA).