Managing Configuration Items › CI Reconciliation › Review and Modify Inbound Data Using Transaction Work Area (TWA) › How to Resolve Ambiguous CI Transactions › Specify a Target CI for an Ambiguous CI Transaction

Previous Topic: How to Resolve Ambiguous CI Transactions

Next Topic: Manage Staged Transactions
Specify a Target CI for an Ambiguous CI Transaction

You can specify a CI for an ambiguous transaction so that its data is directed to a specific target CI regardless of the values of the identifying attributes specified in the transaction.

To specify the target CI for an ambiguous CI transaction

  1. Select a CI transaction from the Ambiguous Transaction List page.

    The Configuration Item Transaction Detail page appears.

  2. Click Edit.

    The Update Configuration Item Transaction page appears.

  3. On the Reconciliation tab, select a CI from the list to designate the CI as the Target CI for the transaction. Click Set Target and then click Save.

    The selected CI becomes the target CI for the transaction.