Managing Reports › Key Performance Indicators › KPI Daemon

KPI Daemon

The KPI daemon manages the retrieval, organization, and storage of KPI metric data. The daemon runs continuously, and collects data at specified intervals from various system resources.

When the refresh time of a KPI is reached, the KPI daemon interacts with other system components as follows:

• System KPI—Sends a request to a target daemon (webengine, domsrvr, bpvirtdb, or db_agents) to retrieve count or duration data.
• Stored Query KPI—Sends a request to the domsrvr to collect count data.
• SQL KPI—Sends a request to the domsrvr to collect count, sum, max, or duration data.

When the KPI daemon receives the requested data, it stores the resulting metrics in the database.

Note: The calculated duration is based on a change to values in a ticket in real time, not in business hours.