Managing Reports › Key Performance Indicators

Key Performance Indicators

Key Performance Indicators (KPIs) are metrics you can use to identify areas of your service management environment that can require administrative attention or configuration tuning.

Use the CA SDM web interface to configure your KPI definitions. The data they produce is stored in the CA SDM database and is available for producing web-based reports.

Note: In addition to defining KPI queries, you can configure the KPI daemon to retrieve CA SDM ticket data whenever a ticket is opened, closed, or certain fields are modified.

By defining and monitoring a planned set of KPIs, you can measure progress toward your organization's performance-related goals, and gather valuable data for driving strategic decisions about your IT environment.

Note: For information about the KPI database tables, see the Technical Reference Guide.