Administering Support Automation › Resolve Tickets Using Live Assistance › Invite the End User to an Assistance Session

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Invite the End User to an Assistance Session

Invite the user to an assistance session to resolve the ticket. For example, you require information about network settings of the end-user computer.

Follow these steps:

  1. On the Support Automation tab of the ticket Detail page, click Invite End User.
  2. Enter a greeting for the End User.
  3. Click Launch.

    The Support Automation Analyst Interface appears and you wait for the user to join the assistance session.