Establishing Support Structure › Incident Tracking › Install Incident Tracking

Install Incident Tracking

You can install an option to let analysts track an incident by setting particular flags for the incident. The information that analysts specify provides your organization with metrics about incidents for reports. After you install the option, the tracking flags appear on the Efficiency Tracking tab of incident detail pages.

To install incident tracking

1. On the Administration tab, browse to Options Manager, Request Mgr.

   The Options List appears.

2. Click efficiency_tracking.

   The efficiency_tracking Options Detail page appears with default values set.

3. Click Edit.

   The efficiency_tracking Options Update page appears with default values set, and you can edit the Description.

4. Click Install.

   The efficiency_tracking Options Detail page appears.

5. Click Close Window.

   Incident tracking is installed; however, the Efficiency Tracking tab does not appear on incident detail pages.

6. Restart CA SDM.

   The Efficiency Tracking tab appears on incident detail pages.