Administering Support Automation › Resolve Tickets Using Live Assistance › End the Assistance Session and Close the Ticket

End the Assistance Session and Close the Ticket

After you verify that the ticket has been resolved, update the ticket and close the assistance session.

Follow these steps:

1. Click End in the Support Automation Analyst Interface to close the session.

   The user receives an email notification with the session log.

2. (Optional) Click Session Log to view chat logs and Support Automation tool results.
3. Click the ticket number on the Support Automation Analyst Interface. For example, click Incident 40.

   The Incident 40 Detail page opens in CA SDM.

4. Click Edit.
5. Change the ticket status to SA-Resolved.
6. Click Save and Close.

   The Activity Log for the ticket is saved and the Live Assistance process is complete.