Implementing Policy › Email Administration › How to Implement Mailboxes › Configure the Mail Server › Email Options

Email Options

The email interface sends email notifications and lets users create tickets from an email. The email options let you configure the outgoing mail protocols.

mail_from_address

Specifies the mail notification From: address. The address is in the format Displayname<user@company.com>.

mail_login_password

Specifies the SMTP server login password.

mail_login_userid

Specifies the SMTP server login userid.

mail_max_threads

Specifies the maximum number of concurrent SMTP connections that can attempt to communicate with the server.

mail_reply_to_address

Defines the reply to address for email notifications. This option is useful if emails are sent from one user account, but you want replies sent to another email address. The default value is the same as the from address.

mail_smtp_domain_name

Defines the domain name that some SMTP servers that understand the ESMTP protocols require. You can clear the domain name by setting the value to NONE.

mail_smtp_hosts

Specifies a space-separated list of SMTP host names for email notifications.

mail_smtp_host_port

Specifies an SMTP port to override the default STMP port.

mail_smtp_security_level

Specifies the SMTP security level. Valid settings are: 0=no security, 1=basic authentication, 2=NTLM, 3=MD5 and 4=LOGIN. If you set this option to 1, set the mail_login_password and mail_login_userid options. Most STMP servers do not require authentication.