Managing Reports › Dashboard Reports

Dashboard Reports

You can use dashboard reporting to monitor daily operations for all CA SDM ticket types (request/incident/problem, change order, or issue), Knowledge Management, Support Automation, and CMDB in BusinessObjects InfoView. Each report contains analytics about the top performers working on active tickets, so you can monitor their progress.

With dashboard reporting, you can:

• View summary and detail information about active tickets by priority, analyst, category, or group.
• Find out how many tickets were resolved within a particular time frame and much more.
• Edit, print, track, and save reports in other formats, such as .xls and .pdf.

You can work with individual predefined dashboard reports or use the corporate dashboard to view all CA SDM daily operations in a single view. The corporate dashboard shares vital information about daily operations for all ticket types (request/incident/problem, change order, or request) by priority, analyst, category, or group.

Note: When you work with dashboard reporting, you can use the InfoView features that are described in the Working with Dashboard and Analytics section of the BusinessObjects InfoView User's Guide. To access the User’s Guide, click the help icon in InfoView.