Defining Business Structure › Define the Business Infrastructure › Configuration Items

Configuration Items

Configuration items are the devices, software, and services that make up your business infrastructure. The information associated with a configuration item uniquely identifies the configuration item and indicates its precise location. Configuration items can be associated with contacts (private configuration items) and organizations (shared configuration items). Configuration items let you identify, view, and specify the following:

• Identify configuration items by name, class, and family
• Specify inventory information
• Specify additional properties to define the configuration item
• Log and view comments associated with the configuration item
• Specify location information for the configuration item
• Specify service information, such as a service type, for the configuration item
• View and define contacts and organizations assigned to the configuration item
• Identify hierarchical and peer-to-peer relationships between configuration items
• View tickets associated with the configuration item

You are not required to define all this information for configuration items. However, if you define an optimal amount of configuration item information, you get a clearer picture when impact analysis is performed for the IT organization.

More information:

Create a Configuration Item

Contact, Location, and Organization CIs

CI Relationships