Managing Configuration Items › CI Reconciliation › Review and Modify Inbound Data Using Transaction Work Area (TWA) › How to Identify an Ambiguous CI Transaction

How to Identify an Ambiguous CI Transaction

Review and modify transactions that have ambiguous CI targets before loading the transaction data. You can also resolve CI transactions that do not have a target CI but have identifying attributes for one or more existing CIs. This resolution step verifies that the appropriate CI is updated and prevents incorrect or inconsistent data from being created.

The Reconciliation Tab on the CI Transaction Detail page lists all CIs that are ambiguous with this focal CI Transaction. Inspect the CI attributes such as last update date, related problems, issues, and other aspects of the CI to identify the target CI that corresponds to the transaction.

Note: To view ambiguity either for CIs or CI transactions, you must calculate the ambiguity index by using the cmdb_update_ambiguity utility.

For more information, see Review and Modify Inbound Data Using Transaction Work Area (TWA).