Managing Change › Change Manager Responsibilities › How the Change Manager Role Works

How the Change Manager Role Works

Change Managers are responsible for monitoring change orders to the operational environment to ensure that the operation team members comply with business policies and processes. The Change Calendar can facilitate resolution of issues such as change order conflicts by scheduling black-out dates and freeze periods during which a CI or a set of CIs can be changed. Change Managers also do the following:

1. Oversee the CAB Console from which online and quick approvals of change orders and requests for changes are managed.
2. Organize CABs with members appropriate for the change orders under consideration and conduct regularly scheduled CAB meetings to review incoming change orders.
3. Create reports with details about the proposed requests for changes ready for CAB review and electronically distribute the reports to all CAB members.
4. Perform a real-time review of each request for change and update the record with the CAB decision during the CAB meeting.
5. Use BusinessObjects InfoView to manage Compliance, Forecast, Trend, and Volume reports and create on-demand reports.
6. Represent their respective areas and communicate the impact of high-level risk changes at CAB meetings.
7. Evaluate the risk of each change and ensure that the appropriate risk level is assigned to the change.