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When CA NSM and CA SDM are integrated and you are creating requests from CA NSM events, the user_parms parameter in writer rule definitions is passed to the Text API. The CA SDM writer process (tngwriter) defines its own replacement parameters for changing the text before sending it to the Text API. The keyword LOG_AGENT is added to the end of the input to set the log_agent for the request.
Note: You need to update the Text_API.cfg file for all additional fields that are passed from CA NSM Alert Management Systems to CA SDM. This file is used for integrations with web services, email and AHD.DLL.
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