When you attach a CA Process Automation process definition to a CA SDM ticket area or category, you create a static connection between a CA SDM ticket area or category and a CA Process Automation process definition.
When a CA SDM user creates or edits a ticket and selects a ticket category, the associated CA Process Automation process definition launches into a process instance. Pertinent information about the process instance appears on the Workflow Tasks tab on the ticket.
To attach a process definition
The Area or Category List appears.
The Update page appears.
If the CA Process Automation Options are installed in the CA SDM Options Manager, the Use CA IT PAM button is available on the Workflow tab.
The CA IT PAM Start Request Form List appears. Each row in the list is a CA Process Automation Start Request Form.
Note: You can use CA Process Automation, CA Workflow, or the CA SDM internal workflow to manage different ticket areas or categories. However, a single category can only use one workflow tool at a time.
The CA IT PAM Start Request Form List closes. The process definition name and process definition reference path appear on the Workflow tab.
The system saves the process settings. The next ticket that a user creates in the specified ticket area or category automatically attaches the workflow and creates a process instance. The ticket Workflow Tasks tab shows a summary of the process instance information. Additionally, a user can access additional information about the process instance by clicking View Process on the Workflow Tasks tab.
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