Configuring Auto Assignment › How to Begin Implementing Auto Assignment › Areas and Categories

Areas and Categories

Note: While configuring areas and categories, consider setting default groups and assignees.

To configure auto assignment of request, incident, and problem tickets, use the following controls on the Auto Assignment tab of Request/Incident/Problem Area Detail page:

• Update Groups
• Update Locations
• Update Workshifts

Note: The check box for enabling auto assignment is also located on the Auto Assignment tab of each of these pages. It is visible only while the page is in edit mode.

The following pages on the interface provide the same controls for configuring auto assignment of change orders and issues:

• The Change Category Detail
• The Issue Category Detail