How Analysts Automate Support for End Users

Analysts use Live Assistance tools to perform the following tasks on end-user computers:

Host live chat sessions
View file systems
- Create, modify, rename, or delete files and directories
- Copy and transfer files and folders to the end-user computer
View system registries
- Create, edit, or delete registry records
- Export or import registry values from the end-user registry
Capture end-user screenshots when connection quality is not sufficient for Remote Control assistance
View the end-user computer desktop
Remotely control the end-user computer
Launch a program on the end-user computer
Restart or shut down the end-user computer
Run automated tasks

Note: For detailed information about how analysts use the Live Assistance tools, see the Online Help.

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