Generating Reports in CA SDM › Analysis Reports › Generate Request or Issue Reports

Previous Topic: Analysis Reports

Next Topic: Generate Request Area or Issue Category Reports

Generate Request or Issue Reports

Request or Issue reports provide statistics, such as number of requests or issues opened, number of requests or issues closed, average time open, and average time until closed, for a specified period. This report is sorted by date, oldest to newest.

To generate Request or Issue reports from the web interface

  1. Select the Administration tab.
  2. Expand the Service Desk and Analysis nodes.
  3. Select Request or Issue.
  4. Select the appropriate report based on the time frame you want.