The basic views are based on CA SDM's tables. These views show data as long as the implementation makes use of Requests, Incidents, Problems, Change Orders, Issues, Assets, or Contacts / Groups.
Using the basic views, you can design and produce many reports, including:
The following basic views are provided:
View Name |
Description |
---|---|
View_Contact_Full |
All contacts, including their contact type, location, organizations, and service types |
View_Contact_to_Environment |
All contacts and their environment (assets) |
View_Group |
All the groups defined in the database |
View_Group_To_Contact |
All contacts (including managers) within their group assignments |
View_Request |
All requests, including their service types, severities, urgencies, categories, assets, impact numbers, assignees by name, customers by name, groups, statuses, and priorities |
View_Act_Log |
The request activity log information, including activity type and analyst name |
View_Request_to_Act_Log |
All requests with their activity logs (this view joins View_Request and View_Act_Log) |
View_Request_to_Properties |
Requests and their properties (this may not include all requests, especially if no properties are assigned to them) |
View_Change |
All change orders, including their statuses, priorities, categories, organizations, affected end users by name, requesters by name, assignees by name, groups, service types, and impact numbers |
View_Change_Act_Log |
The change order activity log information |
View_Change_to_Change_Act |
All change orders with their activity logs (this view joins View_Change and View_Change_Act_Log) |
View_Change_to_Properties |
Change orders and their properties (this may not include all change orders, especially if no properties are assigned to them) |
View_Change_to_Change_WF |
Change orders and their workflow tasks (this may not include all change orders, especially if no workflow tasks are assigned to them) |
View_Change_to_Assets |
Change orders and their assets (this may not include all change orders, especially if they have no assets) |
View_Change_to_Requests |
Change orders with basic information about attached requests (this view joins View_Change and the Call_Request table, which may not include all change orders—especially if no requests are attached to them) |
View_Issue |
All issues, including their statuses, priorities, categories, organizations, affected end users by name, assignees by name, groups, service types, and so on |
View_Issue_Act_Log |
The issue activity log information |
View_Issue_to_Issue_Act_Log |
All issues with their activity logs (this view joins View_Issue and View_Issue_Act_Log) |
View_Issue_to_Properties |
Issues and their properties (this may not include all issues, especially if no properties are assigned to them) |
View_Issue_to_Issue_WF |
Issues and their workflow tasks (this may not include all issues, especially if no workflow tasks are assigned to them) |
View_Issue_to_Assets |
Issues and their assets (this may not include all issues, especially if they have no assets) |
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