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Basic Views

The basic views are based on CA SDM's tables. These views show data as long as the implementation makes use of Requests, Incidents, Problems, Change Orders, Issues, Assets, or Contacts / Groups.

Using the basic views, you can design and produce many reports, including:

The following basic views are provided:

View Name

Description

View_Contact_Full

All contacts, including their contact type, location, organizations, and service types

View_Contact_to_Environment

All contacts and their environment (assets)

View_Group

All the groups defined in the database

View_Group_To_Contact

All contacts (including managers) within their group assignments

View_Request

All requests, including their service types, severities, urgencies, categories, assets, impact numbers, assignees by name, customers by name, groups, statuses, and priorities

View_Act_Log

The request activity log information, including activity type and analyst name

View_Request_to_Act_Log

All requests with their activity logs (this view joins View_Request and View_Act_Log)

View_Request_to_Properties

Requests and their properties (this may not include all requests, especially if no properties are assigned to them)

View_Change

All change orders, including their statuses, priorities, categories, organizations, affected end users by name, requesters by name, assignees by name, groups, service types, and impact numbers

View_Change_Act_Log

The change order activity log information

View_Change_to_Change_Act
_Log

All change orders with their activity logs (this view joins View_Change and View_Change_Act_Log)

View_Change_to_Properties

Change orders and their properties (this may not include all change orders, especially if no properties are assigned to them)

View_Change_to_Change_WF

Change orders and their workflow tasks (this may not include all change orders, especially if no workflow tasks are assigned to them)

View_Change_to_Assets

Change orders and their assets (this may not include all change orders, especially if they have no assets)

View_Change_to_Requests

Change orders with basic information about attached requests (this view joins View_Change and the Call_Request table, which may not include all change orders—especially if no requests are attached to them)

View_Issue

All issues, including their statuses, priorities, categories, organizations, affected end users by name, assignees by name, groups, service types, and so on

View_Issue_Act_Log

The issue activity log information

View_Issue_to_Issue_Act_Log

All issues with their activity logs (this view joins View_Issue and View_Issue_Act_Log)

View_Issue_to_Properties

Issues and their properties (this may not include all issues, especially if no properties are assigned to them)

View_Issue_to_Issue_WF

Issues and their workflow tasks (this may not include all issues, especially if no workflow tasks are assigned to them)

View_Issue_to_Assets

Issues and their assets (this may not include all issues, especially if they have no assets)