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The following table describes the predefined status codes for change order tickets.
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Change Order Status Code |
Description |
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Approval in Progress |
A change order is open, pending approval. |
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Approved |
A change order has been approved. |
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Cancelled |
A change order has been cancelled. |
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Closed |
A change order has been completed. |
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Hold |
The service type events for the change order are on hold. |
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Implementation in Progress |
A change order is being implemented. |
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Open |
A service order has been defined in a change order and the change order is being used to monitor and manage its completion. |
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Rejected |
A change order has been rejected. |
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Resolved |
A change order has been resolved. |
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RFC |
A request for change has been submitted. |
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Suspended |
Stops workflow tasks on a change order. |
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Verification in Progress |
A change order is being verified. |
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Backed Out |
Implemented change order was backed out. |
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Implemented |
Change was implemented. |
If your site uses other terminology for identifying the status of a change order, you should define status codes that suit your needs and ignore the predefined status codes, or change the definitions to match your use. For example, you may want to define additional change order status codes, such as those listed in the following table:
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Customized Request Status Code |
Description |
|---|---|
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Duplicate |
Change orders that have been opened but may be a duplicate of an existing change order for another user. |
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Emergency |
Critical change orders that must be addressed immediately. |
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Report |
Change orders that are completed and closed, but should be reported on at a management level. |
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