Defining Business Structure › Multi-Tenancy › How to Use Multi-Tenancy › Tenant Data Assignments › Create a Tenanted Object

Create a Tenanted Object

The service provider can add tenant-specific data to objects such as issues, requests, change orders, and so on. You can add a tenant to a ticket (such as an incident) that is created from a Scoreboard tab.

To add tenant data to an incident

1. Click File, New Incident.
2. Complete any of the following steps:
   1. Select the tenant from the Tenant drop-down.
   2. Click Affected End User (or any other tenant-implying field).

      The Contact Search page appears. Search for a user; you can filter the search by tenant.

   3. Enter a name into the Affected End User field.

      The tenant data completes automatically.

3. Continue to create the incident.