The following is a basic view of all issues and the activity logs that go with them. This view joins the View_Issue view with the View_Issue_Act_Log view to give detailed information about issues and their activity logs. Actual data is at the end of the fields list.
Field |
Remarks |
---|---|
View_Issue.* |
Please refer to the View_Issue view defined earlier in this document. |
issalg_id |
issalg.id: The unique identifier for this record in the issalg table. |
issalg_persid |
issalg.persid: The unique identifier for this record in the issalg table, preceded by the object identifier (issalg for issalg) and a colon. |
issue_id |
issalg.issue_id: The pointer to issue id to which this activity belongs. |
issalg_last_mod_dt |
issalg.last_mod_dt: The last modify date/time (pdmtime). |
time_spent |
issalg.time_spent: The duration of time spent on this activity, stored as the total number of seconds. For example, 80 = 1 minute, 20 seconds. |
time_stamp |
issalg.time_stamp: The user modifiable date/time of activity (pdmtime). |
system_time |
issalg.system_time: The date/time of record creation (pdmtime). |
analyst |
issalg.analyst: The unique binary pointer to the contact uuid to get the analyst who performed the activity. |
issalg_description |
issalg.description: The text description of this activity, which can be modified by the user. |
action_desc |
issalg.action_desc: The text description of the automated action, which cannot be modified by the user. |
type |
issalg.type: The text pointer to a record in the activity type table. |
internal |
issalg.internal: The integer flag (1 or 0), which indicates if this log entry is intended for all to see or just for internal use. |
knowledge_session |
issalg.knowledge_session: An identifier for a particular session of a particular user. |
knowledge_tool |
issalg.knowledge_tool: An indicator of the knowledge tool used for the search, such as NLS_FAQ or EXPERT, and so on. |
issalg_analyst_id |
issalg.analyst: The unique binary pointer to the contact uuid to get the analyst who performed the activity. |
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