The following is a basic view of change orders that have assigned requests only. This view is a result of the View_Change view joined with the request table (call_req) to give details about the change order and its associated request.
Field |
Remarks |
---|---|
View_Change.* |
This shows all fields listed in the View_Change view defined earlier in this document. |
cr_id |
call_req.id: This is the unique identifier for this record in the call_req table. |
ref_num |
call_req.ref_num: This is the Request reference number, which is used by analysts and customers to refer to a particular Request. |
cr_summary |
call_req.summary: This is a brief description of the request for quick reference. |
cr_persid |
call_req.persid: This is a unique identifier for this record in the call_req table, preceded by the object identifier (cr for table call_req) and a colon. |
cr_description |
call_req.description: This is the long description of a request, as dictated by an analyst or customer. |
cr_status |
call_req.status: This is a unique identifier referencing a record in the cr_stat table. It indicates the status of this request: |
cr_active_flag |
call_req.active_flag: This is the Integer flag used to determine whether this request record is active (1 or 0). |
time_spent_sum |
call_req.time_spent_sum: This is the derived total of all act_log records' time_spent fields, stored in seconds (i.e. 80 = 1 minute 20 seconds). |
cr_open_date |
call_req.open_date: This is the Request creation timestamp (pdmtime). |
cr_last_mod_dt |
call_req.last_mod_dt: This is the last modified timestamp (pdmtime). |
cr_close_date |
call_req.close_date: This is the Timstamp for when the request was set to inactive (pdmtime). |
cr_log_agent |
call_req.log_agent: This is a binary unique identifier referencing the ca_contact table. It references the person who was the request's original creator. |
cr_group_id |
call_req.group_id: This is a binary unique identifier referencing a record in the ca_contact table. It represents the group currently assigned to the request. |
cr_assignee |
call_req.assignee: This is a binary unique identifier referencing a record in the ca_contact table. It represents the person currently assigned to the request. |
customer |
call_req.customer: This is a binary unique identifier referencing a record in the ca_contact table. It represents the affected end user for this request. |
charge_back_id |
charge_back_id: This is a text field available for use as an indicator of accounting jargon for expensing this request to the appropriate cost center. |
affected_rc |
call_req.affected_rc: This is a binary unique identifier referencing a row in the ca_owned_resource table. It represents the asset to which this request applies. |
cr_support_lev |
call_req.support_lev: This is a pointer to a service desc record, which automates some constraints under which this request must be completed. |
cr_category |
call_req.category: This is a unique identifier referencing a record in the prob_ctg table,. It represents the category to which this request belongs. |
solution |
call_req.solution: This is a pointer to call solution to get solution. |
cr_impact |
call_req.impact: This is an integer unique identifier referencing a row in the impact table. It indicates the scope this request is affecting. |
cr_priority |
call_req.priority: This is an integer unique identifier referencing a record in the pri table. It indicates how analysts will prioritize the work associated with this request. |
urgency |
call_req.urgency: This is an integer unique identifier referencing a row in the urgncy table. It documents the user's feeling of urgency for having this request resolved. |
severity |
call_req.severity: This is an integer unique identifier referencing a row in the severity table. It indicates the severity of the consequences of this unresolved request. |
extern_ref |
This specifies an associated ticket. |
last_act_id |
This is the id of the last activity. |
cr_tticket |
This is a pointer to a trouble ticket to get the associated ticket. |
cr_parent |
call_req.parent: This is a persid pointer to another request persid, which facilitates creation of a hierarchy of change orders. |
cr_template_name |
call_req.template_name: This is a text value, which indicates this request is designated for and can be chosen from a list as a template for other similar requests. |
cr_sla_violation |
call_req.sla_violation: This is an integer, which counts number of times slas attached to this request have been violated. |
cr_predicted_sla_viol |
call_req.predicted_sla_viol: (r5.5) Neugent related technology field. |
cr_created_via |
call_req.created_via: This is an integer pointer to a record in the interface table. It indicates from which interface the change order originated. |
cr_call_back_date |
call_req.call_back_date: This is a timestamp field (pdmtime), which indicates a future date/time the affected_end_user is to be contacted. |
cr_call_back_flag |
call_req.call_back_flag: This is a Boolean indicator displayed as a checkbox to the user, indicating whether to notify the analyst at the call_req.call_back_date. |
event_token |
call_req.event_token: This is used by CA NSM for message matching. |
type |
call_req.type: This is a text field referencing a record in the crt table. It indicates the ITIL type of this request. |
cr_string1 |
This is a user-definable string. |
cr_string2 |
This is a user-definable string. |
cr_string3 |
This is a user-definable string. |
cr_string4 |
This is a user-definable string. |
cr_string5 |
This is a user-definable string. |
cr_string6 |
This is a user-definable string. |
change |
call_req.change: This is an integer unique identifier, referencing a row in the chg table. It indicates the change order that was created as a result of this request. |
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