Managing Configuration Items › Configuration Audit and Control Facility (CACF) › CACF Administration and Policy Definition › How Change Managers Use Change Specifications

How Change Managers Use Change Specifications

The Change Manager can perform the following actions:

• View and modify the verification status of each change specification.

  For example, the Change Manager wants to know which change specifications are still pending for Change Order 12345, which is in Pending Verification status.

• Manage Incidents for rogue or improperly executed changes.

  For example, the Change Manager wants to see which changes have failed verification and which changes require additional investigation.

• Manage changes which require manual intervention.

  For example, a Change Order specifies that manual verification is required for a nondiscoverable change, and the Change Analyst must complete the task.

  For example, the Change Manager investigates and determines that Change Order 12345 specifies ten different change specifications. Due to a typo, change specification number 9 was incorrect and can be canceled.

Auditing facilities provide the change capabilities to view the status of each update to the change specification and any overrides to the change specification. The scoreboard shows the status of the running system and any exceptional conditions that require intervention or investigation. CA Business Intelligence reports provide a longer term view of the efficiency of Configuration Manager policies to monitor the health of your environment.