Troubleshooting Performance Problems › Identifying Performance Problems in CA SDM › Define the Performance Problem
Define the Performance Problem
Define your performance problem by collecting system information initially. Review the list of questions to determine if they are relevant for your issue. The following example questions can help you define the problem.
- What did users experience to disrupt their tasks?
- When did users first discover the problem?
- Has your environment changed recently, such as hardware upgrades?
- What functionality of the product experiences issues?
- How many users does the issue impact, and what type of users?
- What users are not impacted?
- What is the geographic location of the users that see the problem?
- What is the Access Level of the impacted users?
- Do you host CA SDM on a VMWare ESX server or other virtualized environment?
- What other software are you running on the ESX server or host machine?
- What are the specifications of this environment?
- How many CPUs do you have on each computer?
- How much memory did you configure for each computer?
