Managing Configuration Items › Configuration Audit and Control Facility (CACF) › Implement a Change Verification Strategy › Determine the Action for a Variance

Determine the Action for a Variance

Determine the action for a variance. For example, a change to a CI does not match the values specified in the Change Order. You want the verification policy to create an Incident for the variance.

Follow these steps:

1. Open the MDR2 NY Server policy that you created and click Edit.
2. Select Yes from the Create Incident drop-down list and assign a template.
3. Click Save.
4. An end user creates a Change Order with a change specification to update a CI from MDR2.
5. CACF creates an Incident if MDR2 requests a CI update with a value that does not match the planned value in the change specification defined in the Change Order.