Managing Configuration Items › Configuration Audit and Control Facility (CACF) › Example: Allow Rogue Updates Only From a Specific Location

Example: Allow Rogue Updates Only From a Specific Location

In this example, server CIs in your New York office require repair. The vendor that repairs your servers also resides in New York. The Asset Manager requires that your organization ships all defective servers to New York. The Configuration Administrator wants to allow rogue updates to the CIs when the hardware arrives in New York. The Configuration Administrator creates a verification policy for the Maintenance Vendor attribute so that a Service Desk Analyst in New York can verify that the vendor receives the servers.

Follow these steps:

1. Create the following managed attribute:
   • Enter vendor_repair as the Attribute Name.
   • Select verification pending from the Initial Status drop-down list.
   • Enter Maintenance as the label and description for details about the managed attribute.
2. Create the following managed change status:
   • Enter Vendor Hold as the Change Order Status.
   • Enable the Change Verification Active option.
3. Create the following verification policy:
   • Select Rogue Insert and Rogue Update as the change order alignments.
   • Enter a sequence number for the policy.

     For example, you enter 201.

   • Enter server* as the CI Name Pattern.
   • Enter Server as the Class Pattern.
   • Enter New York as the Location Pattern.
   • Select Allow Attribute Update from the Update Behavior drop-down list.
4. The Service Desk Analyst creates a Change Order and change specifications for the server CIs and specifies New York for the location.
5. The Service Desk Analyst sets the Change Order Status to Vendor-Hold.
6. The Service Desk Analyst updates the location for the server CIs as New York.

   For example, defective servers from the Chicago office ship to New York, and the Service Desk Analyst verifies that the servers arrived in New York.

7. The Service Desk Analyst enters the vendor information in the CI.

   The Change Order closes after all the CI locations are set to New York and all the change specifications are verified.