Administering Support Automation › Support Automation Analyst Administration › How Analysts Launch Live Assistance › Configure Java Connection Options

Configure Java Connection Options

You can configure Java connection options to resolve an issue where the Support Automation Analyst Interface cannot connect to the Support Automation server. This issue occurs when the default browser configuration of the analyst is not set up properly for your environment and fails to launch Live Assistance. You can edit the analyst connection settings from a browser or the Java Control Panel.

To configure connection options in your browser

1. Open your web browser, such as Internet Explorer.

   The browser appears.

2. Click Tools, Internet Options.

   The Internet Options dialog appears.

3. Configure the appropriate connection settings, such as a direct connection or proxy server.
4. Click OK.

   The connection opens are configured.

To configure connection options in the Java Control Panel

1. Open the Java Control Panel with the following command:

   javaws -viewer
   

   The Java Control Panel appears.

2. On the General tab, click Network Settings.

   The Network Settings dialog appears.

3. Configure the appropriate settings, such as a direct connection or proxy server.

   Click OK.

   The connection opens are configured.