Establishing Support Structure › Related Ticket Activities › How to Define Related Ticket Activity Notifications

Previous Topic: How to Define Activity Notifications for Related Tickets

Next Topic: Priority Calculation

How to Define Related Ticket Activity Notifications

You can change the default settings in the Related Ticket activity notification to notify the appropriate contacts when the activity logs are propagated to related tickets (requests/incidents/problems, change orders, and issues).

To define a related ticket activity notification, do the following:

  1. Open the Related Tickets activity notification on the Activity Notification List page.
  2. Click Edit and change one or more of the fields as appropriate on the detail page.
  3. (Optional) Update the default Notification Rule for and specify contacts to receive notification.
  4. Click Save, Close Window.

    The updated Related Ticket activity notification appears in the Activity Notification List when you redisplay the list.