Establishing Support Structure › Related Ticket Activities › How to Define Activity Notifications for Related Tickets

How to Define Activity Notifications for Related Tickets

You can propagate activity logs to related tickets based on the properties set in each activity notification. The attributes of the related tickets are not modified.

To define an activity notification for related ticket activities, do the following:

1. On the Administration tab, select Notifications, Activity Notifications.
2. Open the appropriate activity notification for editing.
3. On the detail page, click the Related Ticket Activity check box to mark it as active.

   Note: If you use multi-tenancy, do the following:

   • Specify the appropriate tenant type from the Related Ticket Activity drop-down list.
   • Enter the name of the tenant in the tenant field, or click the search icon to search for a tenant.
4. (Optional) Update the default Notification Rule and specify contacts to receive notification.
5. Click Save, Close Window.

   The updated activity notification appears in the Activity Notification List when you redisplay the list.